Privacy Policy

STIL Homes – Supporting Tenants Independent Living

Website Privacy Statement

This privacy statement relates to the website owned and operated by STIL Homes (Supporting Tenants Independent Living).

All personal data collected through the STIL Homes website is used solely to communicate with our clients and audience in a secure and respectful manner.

When engaging with this website, you may be asked to voluntarily provide personal information if you:

Submit an enquiry, comment, suggestion, or feedback form
Register for services provided through the website
Subscribe to our newsletter or updates
Request information about our services, including housing and support

All personal details received are handled with the highest level of confidentiality. Your privacy is a priority, and STIL Homes guarantees the secure handling of your data. Upon your request, we will delete or anonymise your information from our systems. Access is strictly limited to authorised personnel only, ensuring your personal data remains secure and protected at all times.

We may use the information you provide to improve our services, develop relevant content, and ensure we’re meeting the needs of our community. Identifiable data such as names or contact details are never shared unless authorised by you or required by law.

Should you contact us electronically, your email address and details will only be used for the intended purpose. Your information will not be used for any other reason nor passed on to external third parties without clear prior notice or your consent. However, if required by law or in circumstances that present a risk to someone's health or safety, disclosure to appropriate authorities may occur.

Please note, STIL Homes is not responsible for the privacy practices of other websites that may be linked to or featured alongside our digital content.

STIL Homes – Supporting Tenants Independent Living

Comprehensive Privacy Policy

Introduction

STIL Homes (Supporting Tenants Independent Living) values and respects the privacy of your personal information. This privacy policy outlines how we collect, use, store, and share your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personnel within STIL Homes including employees, contractors, support workers, and affiliated service providers (“we”, “our”, “us”).

How We Collect Personal Information

We collect personal information through:

Direct interactions with you (in person, phone, email, online)
Registration or application processes
Property inspections or support service discussions
Online submissions, feedback, and promotional entries

What Information We Collect

We may collect the following personal details to help deliver our services:

Name, address, phone number, email
Employment and financial details
Emergency contact and health-related information (where relevant)
Support needs or service preference

Wherever possible, we will indicate which information is required and which is optional. You can choose not to provide certain data; however, this may limit the support we can offer.

If you supply personal details of someone else, you confirm that you have their consent to do so.

How We Use Your Information

We use your personal information to:

Deliver housing, support, and tenancy services
Manage property-related communications and tenancy agreements
Connect you with community resources or referral services
Keep you informed about relevant services and updates
Meet our regulatory or legal obligations

You can choose to opt out of receiving non-essential communications at any time by contacting us directly.

Your Rights to Access and Correction

You may request a copy of the personal information we hold about you. We aim to provide this within 30 days and may charge a small fee for administration.

If any details we hold are inaccurate, you can ask us to update them. If we don’t believe changes are necessary, we will note your concerns on record.

When your information is no longer needed, we will safely destroy or anonymise it.

When We Share Your Information

We only disclose personal information to third parties:

When it’s necessary to deliver our services
When required for operational support (e.g. IT services, data storage)
To comply with legal requirements or health and safety obligations

We may also share information with related service providers, agents, or community partners where appropriate. Your data will never be sold or shared for marketing without your consent.

How We Keep Information Secure

STIL Homes takes all reasonable precautions to safeguard your data. Access is limited to authorised personnel and protected through secure systems and password protocols.

If personal data is no longer required, it is securely deleted or de-identified.

Changes to Our Privacy Policy

This privacy policy may be updated periodically to reflect changes in legislation or our services. Any changes will be made available on our website.

Open Home and Property Inspection Notice

In line with the Privacy Act 1988, Spam Act 2003, Do Not Call Register Act 2006, and the National Consumer Credit Protection Act 2009, personal data collected at property inspections may be used to:

Verify attendance for security purposes
Follow up on interest in a property
Offer other STIL Homes properties or services that may be relevant
Collect feedback to improve service delivery

By providing your details, you consent to this use, including sharing with authorised personnel across STIL Homes and affiliated service providers.

Contact and Feedback

To access or correct your personal information, or to provide feedback or complaints about our handling of your privacy, please contact STIL Homes (Supporting Tenants Independent